Frequently Asked Questions
Who will be cleaning my home?
A regularly assigned team of trained Jericho Cleaning Service Professionals will clean your home. We are insured and bonded. Our Cleaning Professionals will not eat, drink, smoke or use any appliances while inside your home.
How will our relationship work?
We know we must earn your trust and approval each time we visit your home. That is why Jericho Cleaning Service does not ask you to sign a contract. We depend on open communication and your honest evaluation of our service. We appreciate it when you let us know how we can serve you better.
What time will Jericho Service be at my home?
Our normal workdays are Monday through Friday from 8:00 am to 4:00 pm. While in most cases it is not possible to give a specific time we will arrive, we will make every effort to meet your needs.
Do we have to be home while they clean?
No, the ladies can work if you are not there. They do not mind if you choose to stay.
How do we give you the key if we are not there?
Most of our customers leave the key underneath the front door mat. Others leave the key in a place they prefer and call our office to let us know.
Can our maids keep the key?
Absolutely, many people leave the key for our ladies to keep. That way we can service your home on the scheduled date without you being held at your home to open it for us.
How do we pay you?
You can leave a check with the cleaning ladies made out to Jericho Cleaning. You will receive your invoice in your e-mail online.
Do you work weekends?
Yes, we do work Saturdays, but not Sundays.
We have pets. Do you mind?
Not at all, we know pets are part of our families and are used to them. Only one thing, if your dog is big and barks, please keep the dog in a kennel or somewhere it does not scare the maids.
What do I have to do before the cleaning?
So that we can be as efficient as possible, we ask that you pick up clothing, toys or other household items.
Do I need to provide cleaning supplies or equipment?
No. Jericho Cleaning brings all the equipment and normal cleaning supplies.